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Hearing Aid Troubleshooting Guide

My Hearing Aid(s) Is Not Working

  • The most common reason a hearing aid is not working is that the aid is clogged with wax or debris. 
  •  Start with checking and cleaning the dome, making sure it is clear of dry wax or debris.  Take your clean wipe or brush and wipe away any debris off the dome; next, replace the wax filter with a new one located under the dome. Squeeze the dome and gently pull it off, careful not to rip it while removing it.
  •  The next step would be to replace the battery with a new one.  If your hearing aid is rechargeable, make sure it is fully charged. 

 By following these instructions at home, you can avoid a trip to the office 9 out of 10 times. These steps will solve your non-working hearing aid issue.  If all of these steps fail, then a call and trip into the office will be necessary for a more in-depth inspection by your hearing professional.   For supplies such as wax filters and clean wipes, please visit https://www.hearinggroup.com/shop/.

How To Change The Wax Filter On  My Hearing Aid(s)

Depending on the make and model of your hearing aid. You should have been provided with a package of replacement wax filters and an instruction manual with a diagram on the filter package offering instructions on changing the filter.   It will take some practice at first, but the good news is in most cases, they need to be replaced once every one to three months, depending on how much wax you produce. 

My Phone Will Not Connect To My Hearing Aid(s)

Please start by making sure the Bluetooth setting is enabled on your phone. 

  • If it is enabled, restart the app or power your hearing aid off and on and try to reconnect.  
  • If it still will not connect, try powering your phone off and on.  
  • If that does not work, go to the Bluetooth setting on your phone and forget the hearing aid device, and try to reconnect.

My Hearing Aid Will Not Connect To My TV Connector

  • The hearing aids may be turned off. Please make sure they are on and try again.  
  • Try to repeat pairing the devices and ensure the hearing aids are within 3 feet of the TV connectors range. After they are paired, a high-quality audio signal is guaranteed within a 45 feet range  
  • Make sure the power cord and cable are plugged in correctly.

My Hearing Aid(s) Will Not Charge

If the hearing aids do not light up, or a solid red light is shown on the hearing aids, the hearing aids are not charging.

  •  Make sure the charging base is plugged in correctly, and the hearing aids make a good connection to the charging base, confirmed by the charge indicator flashing lights on the hearing aids at the beginning of the charging process.
  • Gently wipe any debris or oil off the hearing aids and place them in the charger.
  • Clean the contact with a soft, dry cloth to wipe away any debris on the charging base. 

We recommend the hearing aids be stored in the charger when they are not worn, ensuring a full charge when you are ready to wear the aids. 

What Do The Lights Mean On My Charger

  • Generally, on most hearing aids, the flashing red, orange, or green lights indicate the hearing instrument’s charging status.
  • Solid green lights usually indicate that the hearing instruments are fully charged.
  • Solid red lights usually indicate that the hearing instruments are not charging.

How Long Should My Rechargeable Hearing Aid Battery Last

Most manufacturers indicate Lithium Ion rechargeable batteries will last a minimum of around five years. In most cases, hearing aids come with a 2-3 year manufacturer’s warranty.

What Is The Chime Sound In My Hearing Aids Mean

There are several different chimes your hearing aids omit. 

  • There is a low battery warning chime.
  • A signal beep indicates a change in volume
  • Double beeps indicate the minimum or max volume control range.
  •  If your hearing aids are connected to your cell phone, you may hear notifications such as incoming text or email messages. 

Many apps on your phone offer notification reminders.  

How to Extend The Life Of My Battery

For rechargeable hearing aids, we recommend that you place the hearing aids in the charging base while not in use to ensure they have a full charge when you are ready to wear them.  

For hearing aids that use disposal hearing aid batteries, we recommend you open the battery compartment before storing the hearing aids.  This does not stop the hearing aid battery from draining, but it turns the hearing aids off and slows down the battery drainage.

What Do I Do If I Get My Hearing Aid Wet

Hearing aids have an IP rating of 66-67 which means that they can withstand dust, dirt, and sand and are submerged in water to a maximum depth of about 5 feet for 30 minutes and will continue to work

If they get wet, dry the hearing aids with a dry cloth and shake any excess water out of the hearing aid.   Open the battery compartment if it uses disposable batteries and place it in the dehumidifier. Because hearing aids are not waterproof and if the hearing aid was submerged in water for an extended period of time, it may require a trip to the office for further inspection. 

What To Do If My Hearing Aid Is Whistling Or Is Causing Feedback

  • If you wear a custom-made hearing aid such as an In The Ear (ITE) or a Completely In The Canal (CIC) type hearing aid, there may not be a good seal when the hearing aid is inserted in the ear canal. 
  • If your hearing aid requires a dome, it may not correctly be inserted in the ear.  Remove the hearing aid and reinsert it, ensuring the hearing aid or dome is correctly set in the ear canal.  
  • The volume may be set to high.  Try to decrease the volume. 
  • Make sure there are no clothing or head coverings near the ear.

As always, if you have further questions, please get in touch with your professional hearing aid specialist.

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