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Returns and Refunds Policy

Hearing Group’s Return Policy is stated below:

All returns must be returned within 30 days from delivery of the product for a refund.

Shipping costs on all returns where the customer has changed their mind on keeping the product are the customer’s responsibility.

Broken or defective products.  If you receive a broken or defective product upon delivery please contact us at (866) 542-5614 and we will help arrange a replacement and return it at no charge to the customer. If the product is defective after 30 days then the exchange shipping cost is the responsibility of the customer.

Exchanges are accepted within 30 days of purchase. The customer is responsible for the shipping cost of returning the product to the company. Once we get the unwanted product, we will ship the new product.

Some items are not available for refunds such as Hearing Aid Batteries, Hearing aid batteries may not be returned for store credit or refund. For sanitary purposes, Face Mask, Domes, Retention Locks, SlimTubes, and Dry and Store Hearing Aid Cleaners may not be returned for credit unless the unit is defective upon delivery and returned immediately. All other products may be returned within 30 days of purchase. Return shipping to Hearing Group is at the expense of the customer. In addition, products returned must contain original packaging and be in a saleable condition.

To return a product, please call us at  (866) 542-5614 to process your return. Once the eligible product is received by the company, the customer will receive a refund within 7 days via a credit to the credit card that was used to pay for the product.

Returns are accepted at any Hearing Group location listed on this website or the address is given when you contact us at (866) 542-5614.

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