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Returns and Refunds Policy

Hearing Group’s Return Policy is stated below:

Return for Refund. All returns must be returned within 30 days from delivery of the product for a refund. The product must be returned in the same undamaged packaged condition as shipped. Products not returned in this condition are only eligible for a 50% refund. Shipping costs on all returns are the customer’s responsibility.

Broken or defective products.  If you receive a broken or defective product upon delivery please contact us at (866) 542-5614 and we will help arrange a replacement and return it at no charge to the customer. If the product is defective after two days from the initial delivery posted by the USPS tracking code then the exchange shipping cost is the responsibility of the customer.

Product Exchanges. Exchanges are accepted within 10 days of purchase. The product must be in the same new condition and packaging as it was delivered. The customer is responsible for the shipping cost of returning the product to the company. Once we get the unwanted product, we will ship the new product.

Nonrefundable items. Some items are not available for refunds such as Hearing Aid Batteries, Hearing aid batteries may not be returned for store credit or refund. For sanitary purposes, Face Mask, Domes, Retention Locks, SlimTubes, drying capsules and Dry and Store Hearing Aid Cleaners may not be returned for credit unless the unit is defective upon delivery and returned immediately. All other products may be returned within 30 days of purchase. Return shipping to Hearing Group is at the expense of the customer. In addition, products returned must contain original packaging and be in a sale-able condition.

To return a product, please call us at  (866) 542-5614 to process your return. Once the eligible product is received by the company, the customer will receive a refund within 7 days via a credit to the credit card that was used to pay for the product.

Returns are accepted at any Hearing Group location listed on this website or the address is given when you contact us at (866) 542-5614.